FAQ
Questions about Oste, answered plainly.
Short answers first. Each one links to the page with the detail.
What is Oste?
What is Oste?
Oste is hotel operations software for independent hotels on Apaleo. It runs everything that isn’t the booking: guest profiles with spend and extras, upsell and online check-in, a team that works in its own language, the live day and the numbers. You can ask the hotel anything, and describe the tools you need.
What does the name mean?
Oste (OS-teh) is Italian for the innkeeper, the host who knows the house.
Who is Oste for?
Independent hotels and small groups on Apaleo, from about 20 rooms, that want guests, revenue, team and operations in one system.
Does Oste replace the PMS?
No. The PMS owns rooms, rates, bookings and money. Oste works next to it and reads from it.
Can I use it today?
Can I buy Oste today?
In build. Founding pilots targeting early 2027. Oste cannot be bought yet.
Can I try it?
Yes. The demo hotel shows the design with invented guests and rooms, with no sign-up.
What is a founding hotel?
One of 10 founding hotels that shape Oste before pilots and go live first. They pay the same public price and keep it for 24 months.
What does it cost?
How much does Oste cost?
From €5 per room per month for the core (founding price, subject to change), minimum 20 rooms, everyone on the team included, API included, no setup fees, 30-day trial. Modules are +€0.50 to +€1 per room each; Oste AI and the Oste Concierge are +€5 per room each. Every module switches on or off any month. The same public price for every hotel; founding hotels keep it for 24 months.
Do seasonal staff cost extra?
No. The price follows rooms, not people, so every colleague can have an account.
Which PMS does it work with?
Which PMS does Oste work with?
Built for Apaleo through its open API; Mews and other PMSs will follow. Oste is not a partner of, affiliated with or endorsed by Apaleo or Mews.
Is Oste in the Apaleo Store?
Not yet. A store listing needs a certified Connect app, which is planned before pilots.
What about data and AI?
Where is the data kept?
EU data residency by default. Oste acts as the hotel’s processor under GDPR.
What does the AI do?
AI assists, humans decide: AI drafts things like handover notes and translations, a person decides, and AI never makes hiring, disciplinary or performance decisions.
Are guest replies sent automatically?
No. Guest-facing drafts are sent by a person.
Does Oste rank staff by performance?
No. Per-person performance analytics are off by default, and AI never makes hiring, disciplinary or performance decisions.
Didn’t find your question? Email hello@getoste.com and we answer within two working days.