Guest messages and check-in
Every guest request, owned. Drafted for you, sent by a person.
Early access
Guest messages and online check-in bring every guest conversation into one inbox and move the paperwork before arrival, while a person stays in charge of what is sent.
Last updated: . Written by the founder of Oste.
What does it do?
Messages from the channels a hotel uses arrive in one inbox, tied to the guest profile and the stay. Each request has an owner and a status. Oste drafts a reply from what the hotel knows, and a person edits and sends it. Guests can check in online before they arrive.
- One inbox across channels, with an owner per request
- Guest profile with stays and preferences
- Replies drafted, sent by a person
- Online check-in in nine languages, and a lobby kiosk
Who is it for?
Front desk and guest-relations teams that today answer from several phones and inboxes, and managers who want to know which request is still open. It suits independent hotels that want guests answered quickly without losing the personal tone.
How does it work with Apaleo?
The stay, the guest and the dates come from Apaleo, so a message opens with the booking beside it. Rooms, rates and payment stay in Apaleo. Oste does not take bookings or sell rooms in the conversation.
What about legal guest registration?
Rules for guest registration differ by country. Oste does not yet claim to meet any national registration duty, and we are not giving legal advice here. We are checking the requirements for Italy, Germany and Austria with counsel before we say more.
In Oste / In Apaleo
| What | In Oste | In Apaleo |
|---|---|---|
| Reservation, dates, payment | Read, shown beside the message | Owner of the record |
| Messages, requests, owners | Owner of the record | Not involved |
| Check-in details a guest enters | Collected before arrival | Receives what the hotel passes on |
| Taking bookings, selling rooms | Not done | Owner of the process |
What does it cost?
The core is from €5 per room per month, with a minimum of 20 rooms (€100 a month). Guest messages and check-in adds from €5 per room per month.
Founding price, draft: the price model is not final and nothing can be bought yet.
What it does not do yet
This part is in early access: built, and being connected to real channels with founding hotels. WhatsApp, SMS and email links and guest payments are not live yet. The AI never books, never sells and never answers the phone.
Questions hotels ask
Does the AI reply to guests by itself?
Not by default. Replies are drafted for a person to edit and send. Only within topics the hotel allows, and only if the hotel switches the concierge on, can it answer on its own.
Which channels are supported?
WhatsApp, SMS and email are in early access and being connected with founding hotels. They are not live in a real hotel yet.
Is online check-in the same as legal registration?
No. Online check-in collects what a guest can give before arrival. Legal registration depends on the country, and we do not claim it yet.
Can we try it?
You can book a demo to see it in the demo hotel, or apply to be a founding hotel. It cannot be bought yet.