# Oste by role: general manager, housekeeping, front office

> What a morning looks like for each role in an independent hotel, and where software helps: the general manager, the head of housekeeping and front office.

Source: https://getoste.com/en/roles/
Last updated: 2026-10-18
Language: en

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# One hotel, seen from each role.

The general manager asks about guests and revenue. The head of housekeeping asks which rooms are ready. Front office asks who is arriving and what they want. Same hotel, different questions.

## What does a general manager need from hotel software?

What a hotel general manager needs from software: guest spend and extras, revenue per available room, labour cost and a team that runs on its own.
For the general manager

## What does a head of housekeeping need from software?

What a head of housekeeping needs from software: a room board in step with the PMS, fair room allocation and instructions that reach every attendant.
For the head of housekeeping

## What does front office need from hotel software?

What front office needs from software: arrivals with wishes and extras, one inbox for guest messages, rooms ready on time and a handover you can trust.
For front office